LONDON DELIVERY

Making a purchase:

We DO NOT deliver on Bank Holidays.

The London Delivery service runs from Monday to Friday between 9am and 5pm.

All orders for London Delivery must be made at least 3 hours before the time they are desired.

The cut-off for all orders is 5pm. No more deliveries will be made after this time.

For orders greater than 120 cookies we require 48 hours notice.

Any cancellations or amendments to an order must be made by calling +44 (0)207 434 4424 by 3pm the day before the delivery date. We do not accept same day cancellations or amendments.

If for any reason we are unable to complete your order, we will contact you and ask you to amend your order.

DELIVERIES:

Orders will be delivered to the collection point named by yourself. If there are any problems when delivering you will be contacted by telephone or email. All deliveries require a signature upon arrival.

If any part of an order is missing (or is rejected) on delivery, the customer must inform us immediately by calling our telephone number +44 (0)207 434 4424.

PRICE AND PAYMENT:

All prices will be set as on our website, and are current at date of order of products.

A receipt is sent via email once your order has been placed.

Payments may be made by credit card or debit cards. Payments will be charged against your account at time of order.

MAIL ORDER

Making a purchase:

We DO NOT dispatch on Weekends or Bank Holidays. Orders will be processed on the first working day of the week.

The Mail Order (Next Day Delivery) service runs from Monday to Thursday between 9am and 3pm.

Orders over 120 cookies require 48 hours notice before they can be sent out.

If for any reason we are unable to complete your order, we will contact you and ask you to amend your order.

DELIVERIES:

All orders will be posted on the date announced by you. We post all cookies using Swift Courier service for Mail Orders and City Sprint Couriers for London Deliveries. All Mail Orders are sent by Next Day Delivery and are guaranteed to arrive between 9am and 5:30pm the next working day. Please note that all deliveries require a signature upon arrival otherwise a calling card will be left to arrange re-delivery.

Arrival times cannot be specified. Our Courier Service delivers between 9am and 5:30pm on week days.

During bad weather conditions, Cyclone Couriers may not be able to offer the Next Day Delivery service, please keep this in mind when ordering during these periods.

If any part of an order is missing or broken on delivery, the customer must inform us immediately by calling the Online Service on +44 (0)1865 890300.

PRICE AND PAYMENT:

All prices will be set as on the Website, and are current at date of order of products.

The cost of shipping is set and will be known to you before you complete your order. These costs are directly related to both the weight and size of your order. WE CURRENTLY ONLY SHIP WITHIN THE U.K .

A receipt is emailed to the bill payer for all orders.

Payments may be made by credit/debit card or PayPal. Payments will be charged against your account at time of order